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About us

Colleen and Mike Carlson have owned and operated Carlson's Vacationshop since March of 1987. We seemed to have confused some people in the last couple of years because we have had to change our business name 3 times. We began as Travel Agents International in 1987. Then we became Carlson Wagonlit Travel and a few years ago became Carlson's Vacationshop. Ownership has never changed and the management is still the same. The only thing that has changed is some of the agents have retired. At the end of 2008 we closed the brick and mortar agency which was between Safeway and Ben Franklin for almost 22 years. Colleen moved the agency to her office at home. Many of our agents have been working from home for many years so this was an easy move. We are still a full service agency and want to assist you in any way we can. Colleen or one of our agents can meet with you at your home, your office, at the Chamber office or you can come to our office at our home in Robinhood above the fairgrounds. (See Map below)


Colleen and Mike Carlson are the owners. Both of us have grown up in Monroe. In fact our grandkids on Colleen's side are the 5th generation to attend the Monroe Schools and on Mike's side the 4th generation. Yes we have seen a lot of changes to Monroe.

 What we can to do for you

Why Use A Travel Agent? Because, without a Travel Agent, You Are on Your Own!
Travel is one of the most research terms on the Internet. Even the most casual user is amazed at the availability and diversity of information. The Internet is an incredibly powerful tool. It may, in fact, provide so much information that one can easily become confused and get an attack of information overload. Whatever the circumstances once you've done your Internet search nothing can replace the value, objectivity and service that an experienced travel professional provides in helping you plan a memorable, safe and rewarding trip.
The best thing a travel agent can do is match up a traveler with the vacation that's right for them, building relationships with their clients to learn their interests and lifestyles, as well as their dispositions.
Value: Travel agents provide their clients with the best value possible. They may not be able to control travel prices but they can provide you with accurate information on what choices and special promotions exist.
Choice: Travel agents have access to numerous suppliers so they can offer you a host of options and quotes for your travel plans.
Convenience: Travel agents provide you a one-stop shop for all your travel needs. They save you time and money and can handle every aspect of your trip from air tickets to car rental and from lodging to activities.
Expert Guidance: Travel agents are experts in sifting through and understanding the complexities of the system with its respective codes, restrictions, etc. and helping you take the fullest advantage of them.
Professional Advice: Travel agents make sure you get from where you are to where you want to go and for the best value. They have intimate knowledge of the destinations they sell and are able to make recommendations to best meet your needs and desires.
Personalized Service: Travel agents are individuals committed to customer service. They want to understand what you value in a travel experience and consistently seek to exceed your expectations.
Customer Advocate: In the event that you have a problem with your travel experience, your travel agent is your advocate to either get it resolved or see that restitution is made.
Trust: Travel agents are licensed and trained and can be reached when you need them. They belong to a number of professional organizations and subscribe to a code of ethics and conduct.
Unbiased Information: Agents work for you, not the supplier. If you're happy with your travel experience, it stands to reason you'll return to their agency the next time you're planning a trip and refer friends and family.

How to contact us

Click here for Map to Agencies New Office

360 794-4886   *    800 433-5945   *    Fax: 360 794-0311   *
Mailing Address: PO Box 1029 Monroe, WA 98272-4029
If you want to sit down and talk please call for an appointment.
Physical Address: 12928 182nd Ave SE Snohomish, WA 98290

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